Policies

*Please note, that each stylist at Shear Savage is their own independent business within the salon. Be sure to check with your individual stylist about the details of their own policies.

 

Cancellation Policy:

We understand that things can come up. We value your time, and hope you value ours too. In the event you need to cancel your appointment, please be sure to notify your stylist no later than 48 hours notice. The longer, the better. Cancelling with short notice leaves a missed opportunity for another guest and will result in a cancellation fee. 

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Service Adjustment Policy:

Your satisfaction is the highest priority. We offer the opportunity to make sure you are happy with your results. If you are having any challenges with your cut or color, let us know within 7 days of your visit and we will get you back in for adjustments ASAP. No refunds will be issued. 

 

Product Return Policy:

A very lightly used product may be exchanged within one month of purchase. Make sure to reach out to your stylist with your concerns as soon as possible after using the product​.

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Salon Etiquette:

Discriminatory/Derogatory statements and actions are prohibited in the salon and will not be tolerated. We have the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the outcome of the service.

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Confidentiality and Privacy:

Every client has the right to privacy and confidentiality.

Client information and email lists are confidential and will not be sold or shared with outside companies.